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Refund and Returns Policy
At Grease Guardian, we strive to provide high-quality products and service. If you’re not fully satisfied with your purchase, we’re here to help with our returns and refunds policy.
Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, your product must be:
- Unused and in the same condition as you received it
- Returned in its original packaging
Unfortunately, items that show signs of use, are damaged due to user error, or returned outside the 30-day window are not eligible for a refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom-built units or special orders
- Digital or downloadable products
Return Process
To initiate a return, please contact our customer service team at sales@greaseguardian.com with your order details. After receiving confirmation, send your product to:
FM Environmental Ltd
Greenbank Industrial Estate,
BT34 2QX, Newry,
Northern Ireland
Please include proof of purchase, such as a receipt or order confirmation, with the returned item.
Note: Return shipping costs are the responsibility of the customer, and shipping fees are non-refundable. We recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds
Once we receive and inspect your returned item, we’ll notify you of its status via email. If your return is approved, your refund will be processed, and the credit will be applied to your original payment method. Refunds may take several business days to reflect, depending on your bank or credit card provider.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please follow these steps:
- Check your bank account or payment method again.
- Contact your bank or credit card provider, as processing times can vary.
- If you’ve done all of this and still haven’t received your refund, contact us at sales@greaseguardian.com for assistance.
Exchanges
We only replace products if they are defective or damaged. If you need an exchange for the same item, contact us at sales@greaseguardian.com, and we’ll guide you through the process.
Need Help?
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer service team at sales@greaseguardian.com. We're happy to assist you!
